Contact Us

  • Can't find what you're looking for, contact us:

  • info@puresativa.com
    01923 288 216

SHIPPING & DELIVERY | UK POSTAGE

  • We use the following services:

  • Delivery charges are base on weight vs destination, please account for the following charges when ordering:

Charge including packaging
Delivery Time Service Used
Starting at £5.00 24 HRS to 48 HRS DPD
Starting at £4.00 24 HRS to 48 HRS Royal Mail
Starting at £2.99 Upto 5 Working Days Royal Mail

COVID 19 WARNING

Although deliveries are being shipping out on time by us, we are being told of delays with the couriers due to COVID and Christmas. Please bare-with us during difficult time.

INTERNATIONAL POSTAGE

  • We use the following services:

  • Delivery charges are base on weight vs destination, please account for the following charges when ordering:

Charge including packaging
Delivery Time Service Used
Starting at £12.00 24 HRS to 48 HRS DHL
Starting at £4.00 1 to 14 Working Days Royal Mail
Starting at £9.99 1 to 5 Working Days UPS

COVID 19 WARNING

Although deliveries are being shipping out on time by us, we are being told of delays with the couriers due to COVID and Christmas. Please bare-with us during difficult time.

Delivery Instructions

  • Orders without credit card will be prepared and dispatched as soon as your payment has been received and banked.

  • Your goods will be delivered to the address on the order form.

  • We must have your full postcode and telephone number.

Receiving Orders

  • Goods should be with you within 3 working days

  • If goods do not arrive within 3 working days please notify us immediately

Receiving Orders (Export)

  • Goods in stock will be despatched within 3 working days

  • Goods should be with you within 14 to 21 days

  • If goods do not arrive within 21 days please notify us immediately

Customs

  • You may become liable to Customs and Excise Duty, please check with your country laws to see if this is the case.

  • The customer takes full liability for all postal charges, return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes.

FREE SHIPPING

  • Free shipping is a limited time promotion for UK and EU customers who place retail orders. Free shipping is not available on wholesale orders.

  • Free shipping promotions usually use the lowest cost shipping method which usualy takes 3-14 working days to arrive however depending whether you are in the UK or EU. We will upgrade the postage on orders with free shipping when they go over £100 to a Tracked shipping method.