Contact Us

  • Can't find what you're looking for, contact us:

  • info@puresativa.com
    020 8000 0000

SHIPPING & DELIVERY | UK POSTAGE

  • We use the following services:

  • Delivery charges are base on weight vs destination, please account for the following charges when ordering:

Charge including packaging
Delivery Time Service Used
Starting at £5.00 24 HRS to 48 HRS DPD
Starting at £4.00 24 HRS to 48 HRS Royal Mail
Starting at £2.99 Upto 5 Working Days Royal Mail

INTERNATIONAL POSTAGE

  • We use the following services:

  • Delivery charges are base on weight vs destination, please account for the following charges when ordering:

Charge including packaging
Delivery Time Service Used
Starting at £12.00 24 HRS to 48 HRS DHL
Starting at £4.00 1 to 14 Working Days Royal Mail
Starting at £9.99 1 to 5 Working Days UPS

Delivery Instructions

  • Orders without credit card will be prepared and dispatched as soon as your payment has been received and banked.

  • Your goods will be delivered to the address on the order form.

  • We must have your full postcode and telephone number.

Receiving Orders

  • Goods should be with you within 3 working days

  • If goods do not arrive within 3 working days please notify us immediately

Receiving Orders (Export)

  • Goods in stock will be despatched within 3 working days

  • Goods should be with you within 14 to 21 days

  • If goods do not arrive within 21 days please notify us immediately

Customs

  • You may become liable to Customs and Excise Duty, please check with your country laws to see if this is the case.

  • The customer takes full liability for all postal charges, return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes.

FREE SHIPPING

  • Free shipping is a limited time promotion for UK and EU customers who place retail orders. Free shipping is not available on wholesale orders.

  • Free shipping promotions usually use the lowest cost shipping method which usualy takes 3-14 working days to arrive however depending whether you are in the UK or EU. We will upgrade the postage on orders with free shipping when they go over £100 to a Tracked shipping method.