Ordering

This page has all the details of the services provided for your ordering requirements. We hope the following information will make your shopping hassle free.

Ordering
Payment Methods
Carriers Used
Postage Charges
Delivery Instructions
Receiving Orders
Returns
Guarantee

Ordering

If an item is not in stock we will notify you when it becomes available.
You can order on our secure online system or by Telephone, Fax, Email or Post. See our Contact Us page for details.
Please provide us with your telephone number so that we can contact you to confirm your order.

Payment Methods

Credit Card
Cheque made payable to Arrogance Accessories Ltd
Payment will only be taken if the item is in stock
All goods include VAT except goods for Export

We Accept the following Credit Cards:

Carriers Used (UK)

Parceline - delivery time 1 to 2 days
Royal Mail - 1st Class, Recorded Delivery, Special Delivery Next Day before 1.00pm there will be an extra charge for this service

Carriers Used EEC & Export

DPD Carrier for EEC - Delivery time 4 days
Royal Mail International Signed for service - Delivery time 5 to 21 days
We may change carriers sometimes depending on the weight and we always look for the best carrier for export service

Postage Charges (UK)

Please account for the following charges when ordering:

Charge including packaging	Delivery Time	Service used
£6.00	24 HRS to 48 HRS.	DPD
£6.00	24 HRS to 48HRS	Royal Mail - Track and Trace
£4.50 to £5.00	Upto 5 Working Days	Royal Mail - Recorded Delivery

Please contact us if your parcel has not been received within 7 days.

Postage Charges (Export)

Charges will be calculated automatically depending on the weight
Please contact us if your parcel has not been received within 21 days.

Delivery Instructions

Orders without credit card will be prepared and dispatched as soon as your payment has been received and banked.
Your goods will be delivered to the address on the order form.
We must have your full postcode and telephone number.

Receiving Orders (UK)

Goods should be with you within 3 working days
If goods do not arrive within 3 working days please notify us immediately

Receiving Orders (Export)

Goods in stock will be despatched within 3 working days
Goods should be with you within 14 to 21 days
If goods do not arrive within 21 days please notify us immediately

Returns

If on receipt the goods are faulty then please take the following steps:

Complete the return form enclosed with goods and send back within 14 days of receipt
Please pay the return postage and send back by recorded delivery so you have a proof of posting
We can repair a faulty product within the first 3 months (or replace it depending on the fault)
If the item is in stock we will replace it immediately. If not we will give a credit note or a refund with postage
Postage will not be charged on replacement/repair of faulty goods

If on receipt you are not happy with your goods please take the following steps:

Complete the return form enclosed with goods and send back within 14 days of receipt
Goods must be returned in the same condition as they were received

Guarantee

If you are not satisfied with any of the products, please notify us within 14 days, and return the goods to us.
Please send products back as they were received.
We will not replace any products after 3 months.
If product cannot be repaired or replaced we will give you credit note or a refund.